After Delivery

There are wrinkles in the item I received.
While RGB colors are used on PC and smartphone screens, CMYK colors are used for printing on T-shirts. Therefore, it is impossible to convert the colors on screens perfectly to those in printing. Moreover, the colors that are reproduced in the CMYK mode are limited. So please note that some colors reproduced on T-shirts will be darker than those that you actually see on PC and smartphone screens.

The finished print may be a little different from the image you see depending on the body color and/or material.
The colors of the image displayed on your screen are not equally converted to the actual print.
Depending on the material, the printed colors may be lighter. In addition, colors like fluorescent ones may have a different finish than the colors of the image you see due to difficulty in color reproduction.

As we adopt a make-to-order system in which you choose and order a design by yourself, we can’t accept any return/exchange for personal reasons.
Please note that we can’t accept any return/exchange unless the item is considered to be defective according to our return & exchange policy.
Also note that colors that are different from the display image you saw may be considered not to meet our return & exchange policy in terms of product quality.
The delivered item is different from the image I saw.
While RGB colors are used on PC and smartphone screens, CMYK colors are used for printing on T-shirts. Therefore, it is impossible to convert the colors on screens perfectly to those in printing. Moreover, the colors that are reproduced in the CMYK mode are limited. So please note that some colors reproduced on T-shirts will be darker than those that you actually see on PC and smartphone screens.

The finished print may be a little different from the image you see depending on the body color and/or material.
The colors of the image displayed on your screen are not equally converted to the actual print.
Depending on the material, the printed colors may be lighter. In addition, colors like fluorescent ones may have a different finish than the colors of the image you see due to difficulty in color reproduction.

As we adopt a make-to-order system in which you choose and order a design by yourself, we can’t accept any return/exchange for personal reasons.
Please note that we can’t accept any return/exchange unless the item is considered to be defective according to our return & exchange policy.
Also note that colors that are different from the display image you saw may be considered not to meet our return & exchange policy in terms of product quality.
The delivered item has a smell.
In order to deliver our products quickly at reasonable prices, we will not wash them before shipment.


Therefore, we deliver our products on the assumption that you will wash them by yourself before wearing them, without putting them on immediately upon receiving them.

There may be leftover smells from the ink and pretreatment agents.

Don’t worry about such smells because they are completely removed by washing. (They are not considered as defects in the print.)
The dimensions of the delivered item are different from those in the size table shown on your website.
The defects of ordered items are judged according to the quality control standards specified by the manufacturer.

According to the standards, we judge that each dimensional deviation of 1 to 2 cm, or 3 cm at the maximum, is within the allowable tolerance.

* Though we have hardly received any actual requests for returns/exchanges due to dimensional deviation, we present the standard dimensions because they are specified by the manufacturer. The tolerable dimensional deviations from the dimensions shown on the pages for detailed information differ for each product. For details, see the relevant pages of the products.
The designs are bordered with thin white lines. Was there a printing failure?
Colored T-shirts are printed in white ink as the primary coat before being printed in colored ink in order to reproduce a great color. Therefore, the part printed in white ink may extend beyond the designs due to the materials being stretched during printing. We make an effort to prevent this as much as possible, however, it is impossible to eliminate it completely at present.
There is a square impression on the delivered item.
In order to deliver our products quickly at reasonable prices, we will not wash them before shipment.
Therefore, we deliver our products on the assumption that you will wash them by yourself before wearing them, without putting them on immediately upon receiving them.

They are pressed in the manufacturing process, so some impressions may inevitably remain.

Don’t worry about such impressions because they are completely removed by washing. (They are not considered as defects in the print.)
There are some wet traces around the printed area.
In order to deliver our products quickly at reasonable prices, we will not wash them before shipment.

Therefore, we deliver our products on the assumption that you will wash them by yourself before wearing them, without putting them on immediately upon receiving them.

Depending on the printing process, chemical traces may remain, but they are removed by washing. The chemical used does no harm to the human body.

Don’t worry about such chemical traces because they are completely removed by washing. (They are not considered as defects in the print.)
Defects in the print
We carefully inspect our products before shipment, however, if you find anything that appears to be a defect in the print on the items (printed items) delivered to you, please see the FAQ.

If you can’t solve the problem by checking the FAQ, please contact us:
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Defects in the materials
We carefully inspect our products before shipment, however, if you find anything that appears to be a defect in the materials of the items delivered to you, please contact us before wearing them.

Please note that we can’t accept any request for exchanges of ordered items after you wear them.
Despite having the same body color, the tones of the materials are different.
The dyeing capacity of the dyeing process delicately changes depending on humidity, weather and/or the amount of thread.
Therefore, please note that the tones of the dyed materials may differ even within the same body color depending on the lots of the materials.

If you have something please contact us from the following inquiries.

【contact information】
Question:question@mitena.jp
Problem / complaint:problem@mitena.jp
Other:other@mitena.jp

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